Refund and Returns Policy

At Molosp, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we provide a clear return and refund process.

Return Eligibility

• Returns must be initiated within 30 days of receiving your order.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Clearance or final sale items

• Personalized or custom-made products

• Items damaged due to misuse or negligence

Return Process

1. Email Kentellwn84@outlook.com with your order number and reason for return.

2. Our support team will provide the return address and instructions.

3. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Refunds are processed after the returned item is received and inspected.

• Approved refunds are issued to the original payment method within 5–10 business days.

• Original shipping fees are non-refundable unless the return is due to our mistake.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund.